Loyalty, Offers & Cashback
Help customers with AI models built on 100’s of attributes spanning demographics, product holding, channel usage, social profile, clickstream, complaints, call centre logs & more.
Cognitive Recommendation Engine
Octalas Cognitive Recommendation Engine
The Octalas Cognitive Recommendation system helps you truly “understand” your customer, “identify” their financial journey and “predict” best action in that micro moment.
Personalize journey for New to Bank and Existing customers across channels – website, chatbot, voice bot, mobile app, internet banking, branch, kiosk & contact center.
Help customers with AI models built on 100’s of attributes spanning demographics, product holding, channel usage, social profile, clickstream, complaints, call centre logs & more.
Dynamic Persona Generation
Octalas generates a dynamic persona based on an innovative approach of real-time data analysis of structured and unstructured data.
Justifiable and ethical AI models based on anonymised Behavioural data analytics and scoring.
The persona becomes the guiding light for all your personalization activities across channels, products and campaigns.
Nearest neighbor
Octalas leverages deep learning to map the customer persona with closest personas to form “Peer Persona”. Peer persona helps us identify financial journey stage and the expected behavior. Octalas data model and ontology have pre-defined banking product attributes, customer life stage events and visual tools to fine tune the parameters based on business needs.
Context Pairing
Octalas recommendation engine combines dynamic persona attributes with the current context to generate relevant in moment recommendations for intelligent conversations , for guaranteed increase in conversions, cross sell and upsell.
Streaming Recommendations
Move from actionable insights to insight based automated actions. Delivered across channels like mobile, web, internet banking, chatbots, voicebots. Leverage Octalas for active streaming of recommendations with automated improvement via reinforcement learning.
Recommendation system functional modules
Leverage the power of collective intelligence to enhance your customer experience with pre-built AI models paired with omni-channel multilingual NLP chat & voice bots, flexible & secure customer journeys, voice & face verification with a human in the loop.
Recommendation system technical modules
Open architecture, plug and play modules to co-exist with your infrastructure.
Let’s Collaborate with Us!
From an early stage start-up’s growth strategies to helping existing businesses, we have done it all! The results speak for themselves. Our services work.
