Agent Assist
Octalas leverages a combination of AI, advanced analytics and intelligent chat routing to provide seamless AI + human engagement with rich media interaction across all channels, contexts and languages while reducing cost to serve.
Omnichannel Bot to Agent handoff
Inform, Serve, Personalize, Delight
AI for automated human handoff
In the experience economy, customers expect a seamless blend of digital banking and proactive human assistance. Octalas Agent Assist helps automate bot to agent handoff with AI to create personalized digital banking experience.
BankBuddy leverages a combination of AI, advanced analytics and intelligent chat routing to provide seamless AI + human engagement with rich media interaction across all channels, contexts and languages while reducing cost to serve.
In built real time dashboards & analytics help you monitor KPIs & metrics to improve overall service efficiency and customer satisfaction scores by anticipating user behavior and optimizing agent & bot performance.
Enhance CX with frictionless AI
+ Human service across channels & languages.
Frictionless agent handoff within the customer’s preferred channel.
Leverage pre-built omni-channel multilingual NLP chat & voice bots, flexible and secure customer journeys with a human in the loop.
Let’s Collaborate with Us!
From an early stage start-up’s growth strategies to helping existing businesses, we have done it all! The results speak for themselves. Our services work.
